*For EU orders, please visit our Trouva shop here. We are temporarily only offering EU shipping via Trouva but hope to be back up and running on our own website soon.*
Shipping Costs to Mainland UK
Standard shipping to UK mainland is free when you spend £40 or we charge £3.85 for anything below the £40 threshold. We subsidise our shipping costs to keep them as low as possible and we don't charge you for packaging. We ship our parcels with Royal Mail using a 48 hour Tracked service. Items typically arrive within two working days after dispatch. Royal Mail will send you details of your delivery and your parcel's progress can be tracked through the link. They're reliable and fast but we do have an express option for urgent stationery needs.
Express Shipping to Mainland UK
Express shipping to UK mainland is charged at £7. We ship our express parcels with DPD using a next day service. DPD will send you details of your delivery and your parcel's progress can be tracked through the link.
Express Shipping - Next Day Delivery Cut Off
For express shipping orders, if you place your order before 12pm Monday-Friday it will leave us that day and arrive with you the next working day. Give us a call on 01273 696769 if you miss our 12pm cut off and need your order the next day - we'll always do our best to prioritise it.
Our courier, DPD, is currently delivering parcels to UK mainland within their usual timeframe.
Shipping Costs to Northern Ireland, Channel Islands and Scottish Highlands
We use a Royal Mail Tracked 48 service. Shipping is free when you spend £40 or we charge £3.85 for anything below the £40 threshold. This service usually takes 2-3 days. Please make sure you select the correct option at check out.
International Shipping and Customs Charges
Now that Brexit has happened, you may be charged customs duties when your goods arrive in your country and you are fully responsible for paying these charges. These can be expensive. We love our EU customers and don't want to lose you, and so we advise that you check what these charges are likely to be before placing your order. You can do this by using your country's customs calculator which should be available on their import website, likely in the section called 'Brexit sucks'.
If you don't pay a customs bill, the parcel will eventually be returned to us by the border. In this instance, if the items arrive with us in saleable condition, we'll refund the cost of the goods in full. Unfortunately, it would be unsustainable for us to refund the shipping charges too so please, please, please do your research on the customs to avoid unwanted surprises.
We use a fully tracked Royal Mail service for international orders with delivery times of 2-10 days with prices starting at £12, depending on your location and order weight. For exact overseas shipping prices and timeframes, please see the shipping calculator at check out.
Click and Collect
We are open for same-day Click and Collect in our Brighton shop.
- Our address is Papersmiths, 21 Sydney Street, Brighton, BN1 4EN
- When your order is ready to collect, we’ll email you
- It'll usually be ready on the same day
- We're open for collections from 10am-6pm every day
- Call us on 01273 696769 with any questions
Special Shipping Enquiries
For any special shipping enquiries, please contact us on 01273 696 769. We’re more than happy to help.