FAQs

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What kind of products does Papersmiths offer?

Papersmiths offers a wide range of stationery products including notebooks, planners, pens, pencils, desk accessories, greeting cards, and more. We also carry lifestyle and home decor items.

Does Papersmiths offer personalized or custom stationery products?

We do not currently offer personalized or custom stationery products.

Can I purchase gift card for Papersmiths?

Yes, we offer both physical and digital gift cards that can be used online or in our physical stores.

You can purchase them both here.

Shipping FAQ's

What are the shipping options available?

We offer standard shipping for £3.85 (Free for UK orders over £40) and express DPD shipping for £7.00 (free for UK orders over £100)

You can read about all of our shipping options on our shipping page here.

How long will it take to receive my order?

Orders typically take 1-2 business days to process, and then the delivery time depends on the shipping option chosen. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you ship internationally?

Yes, we ship internationally. The shipping cost varies depending on the destination and the weight of the package. Please refer to our shipping page for more information.

Returns FAQ's

What is your return policy?

If you're not satisfied with your purchase, you can return the item(s) within 14 days of receipt for a refund or exchange. The item(s) must be in new and unused condition with all original packaging. See our full returns policy here.

Who pays for the return shipping?

The customer is responsible for the cost of return shipping unless the item was defective or damaged upon receipt.

How long does it take to process a return?

Once we receive your returned item(s), we will process your refund or exchange within 7 business days.