FAQs

What kind of products does Papersmiths offer?

At Papersmiths, we pride ourselves on offering a diverse range of stationery products, including notebooks, planners, pens, pencils, desk accessories, greeting cards, and more. In addition, we also curate lifestyle and decor items for the home office, ensuring that your workspace reflects your unique style and personality.

Our selection features products from brands across the globe, each chosen for their commitment to sustainability practices, ethical production methods, and compelling brand stories. We believe in offering our customers not only high-quality stationery but also products that align with their values and contribute positively to the world.

Does Papersmiths offer personalised or custom stationery products?

You can build your own stationery set on our 'Build a gift set' page here.

Additionally, we occasionally host events featuring bespoke notebook customization. Check out our events page here for updates on the next one.

However, please note that we do not currently offer personalised, bespoke, or custom stationery products on our website.

Can I purchase gift card for Papersmiths?

Yes, we offer both physical and digital gift card vouchers that can be used online or in our physical stores.

You can purchase them both here.

Shipping FAQ's

What are the shipping options available?

We offer standard shipping for £3.85 (Free for UK orders over £40) and express DPD shipping for £7.00 (free for UK orders over £100)

You can read about all of our shipping options on our shipping page here.

How long will it take to receive my order?

Orders typically take 1-2 business days to process, and then the delivery time depends on the shipping option chosen. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. Please note our team only works and processes orders on business days.

Do you ship internationally?

Yes, we ship internationally. The shipping cost varies depending on the destination and the weight of the package. Please refer to our shipping page for more information.

Returns FAQ's

What is your return policy?

If you're not satisfied with your purchase, you can return the item(s) within 14 days of receipt for a refund or exchange. The item(s) must be in new and unused condition with all original packaging. See our full returns policy here.

Who pays for the return shipping?

The customer is responsible for the cost of return shipping unless the item was defective or damaged upon receipt.

How long does it take to process a return?

Once we receive your returned item(s), we will process your refund or exchange within 7 business days.